Refunds Policy

At SociaProxy.com, we specialize in providing reliable proxy server solutions tailored to your online needs. As a digital service provider, our refund policy is designed to address technical performance, service compatibility, and account management scenarios specific to proxy services.

Eligibility for Refunds

Valid Refund Requests (We Will Issue a Refund If):

  • Service Unavailability: The proxy server fails to connect or maintain stable functionality within 72 hours of activation, and our technical team cannot resolve the issue.
  • Performance Breach: The proxy’s advertised specifications (e.g., bandwidth, IP pool size, location availability) are not met, and no suitable alternative configuration is available.
  • Billing Errors: Duplicate charges or unauthorized transactions on your account, confirmed by our audit.

Non-Eligible Scenarios (No Refund Will Be Issued):

  • User Misconfiguration: Issues arising from improper setup, incompatible software, or network settings on the client side.
  •  Policy Violations: Use of proxies for illegal activities, spam, or violating our Terms of Service, leading to account suspension.
  • Normal Service Variations: Temporary network fluctuations, IP rotation delays, or minor performance changes within acceptable industry standards.
  • Satisfaction-Based Requests: Proxy effectiveness depends on individual use cases (e.g., geo-restriction bypass). We do not offer refunds for subjective dissatisfaction with results.

Timeframe for Refund Requests

  • Initial Review Period: You must submit a refund request within 24 hours of service activation for eligibility consideration.
  • Urgent Issues: For critical service outages, contact us immediately via [email protected] or live chat (if available).

Refund Process

Submit a Request:

  • – Email our support team at [email protected] with:
    – Your account/order number.
  • – Detailed description of the issue (e.g., connection errors, performance metrics).
  • – Screenshots or logs (if applicable) to expedite troubleshooting.

Technical Assessment:

  • – Our team will analyze the issue within 48 hours of receiving your request.
  • – If the problem is due to our infrastructure, we will offer a full refund or replace the proxy with a compatible alternative.

Refund Execution:

  • – Approved refunds will be processed within 1–3 business days to your original payment method.
  • – Processing times may vary by payment provider (typically 3–7 days for credit cards).

Service Cancellations

  • Pre-Activation Cancellations: Orders can be canceled within 24 hours of purchase if the proxy has not been deployed.
  • Active Service Cancellations: Once activated, services are non-refundable. You may terminate your subscription at any time, but no partial refunds will be issued for unused periods.

Additional Terms

  • No Physical Returns: As a digital service, we do not accept physical returns. All issues are resolved remotely.
  • Force Majeure: We are not liable for refunds due to third-party disruptions (e.g., ISP restrictions, government regulations) or acts of nature.
  • Policy Updates: This policy may be revised periodically. Continued use of our services constitutes acceptance of any changes.

Contact Support

  • Email: [email protected]
  • Hours: 8:00 AM–6:00 PM (EST), Monday–Friday
  • Emergency Support: For critical outages, use the priority support channel in your client dashboard.